At Riverbend Dreadlocks, we are dedicated to providing high-quality, professional dreadlock services using the Seienstyle holistic method. To ensure the best possible outcome and client satisfaction, we have the following service policy:

 

Mandatory Consultations for New Clients:

• Prior to booking any initial dreadlock installation or significant service, all new clients are required to have a consultation. This allows us to thoroughly discuss your hair type, desired look, maintenance expectations, pricing, and any concerns you may have. This consultation is essential to ensure we can meet your needs and that you understand the process involved.

 

No Refunds on Services:

• Due to the time, expertise, and personalized nature of our dreadlock services, we do not offer refunds on any completed services. By proceeding with an appointment after your consultation, you acknowledge your understanding of the agreed-upon service and pricing.

 

Adjustments and Modifications:

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• Due to the permanent nature of dreadlock creation, significant adjustments or modifications are generally not possible once the installation process is complete. We strongly encourage clients to communicate any concerns or desired changes they foresee during their appointment while they are in the chair and receiving the service. Our goal is to address these in real-time to ensure your satisfaction with the initial outcome.

• If a client changes their mind after the dreadlock installation is finished or is unhappy with the final result and wishes to have the dreadlocks removed or to start over, this will require a separate Dreadlock Removal service. The client will be responsible for the cost of this removal service, as well as the cost of any subsequent dreadlock installation if they choose to have them redone.

 

General Policy:

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• Concerns During Appointment: If you have any concerns during your service, please communicate them to your stylist immediately so they can be addressed before the service is completed.

• Allergies and Sensitivities: It is your responsibility to inform us of any allergies or sensitivities you may have prior to your consultation. Reactions due to undisclosed allergies will not be grounds for any adjustments or considerations.

• Changes After Departure: We are not responsible for changes or issues that arise due to at-home care or external factors after you leave our studio. We will provide detailed aftercare instructions.

• Cancellation and Rescheduling: Our cancellation and rescheduling policy (separate document/section) must be adhered to. Fees associated with this policy are non-refundable.

 

How to Address Concerns:

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If you have any concerns about your service, please contact us directly as soon as possible to discuss them. We are committed to open communication and finding reasonable solutions whenever possible.

By booking a consultation and subsequent service with Riverbend Dreadlocks, you acknowledge and agree to this service policy.

 

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